When I was but a pup, still going to graduate school, a professor came to me and said:
"Carmen I can tell that you're going to be a manager some day." {This came as quite a shock to me!} "And I have only one piece of advice for you?"
"What's that, Dr. Stearman?" {His name was William Stearman and Wikipedia tells me he is still alive. I always considered him a pro's pro in the national security realm.}
"Be lazy!"
Well that wasn't what I was expecting to hear and it took me years, if not decades, to understand what he was getting at. But as my own work style developed, I found that I -- and more importantly others -- had more success when I delegated, perhaps you might even say abdicated, and just let others do what they did well. Not fake delegation when you ask someone to handle a task and then hover around pressing them to get it done at your pace, not theirs. That's not delegating; instead it's a type of manipulation that comes second nature to many.
Nope, when a manager is effectively delegating and appropriately lazy, she begins to entertain doubts as to whether she's needed at all on a work team. That's the indicator that you're lazy enough.
I reflected back on Dr. Stearman's advice recently upon reading this article about how procrastination is an effective management technique. The author contends that managers who are over-eager to answer employee questions and help them solve problems are getting in the way of their development. The author urges managers to procrastinate more, delay in being helpful. Dr. Stearman would have gotten right to the point: Be Lazy!
This discussion also gives me an opportunity to share a clip from my favorite movie about teams and management, Galaxy Quest. Ah yes, you may only know this movie as a humorous send-up of the Star Trek/Wars genre. But I have long wanted to organize a leadership seminar around the lessons of Galaxy Quest. In the movie, a group of aliens intercepts the transmissions of the Planet Earth television show Galaxy Quest and are so inspired by the brave crew that they successfully replicate the TV show's technology. Mayhem ensues when the aliens, unable to deploy the technology effectively against their evil enemies, "kidnap" the crew--now unemployed actors doing the "trekkie" convention circuit--to come help them fight the war.
The lessons in the movie for organizations are many. Tim Allen plays the egotistical Captain Kirk character, and his fellow actors hate him. They only begin to succeed when they start operating as a team by respecting each other's contributions. We also learn about the importance of emotional resonance and how "being corny" can be an effective quality for leaders.
The clip below illustrates the value of procrastination/laziness by a manager. Tech Sergeant Chen, played by Tony Shalhoub, has been asked by the aliens to troubleshoot a problem with their reactor. Of course, Chen don't know nothing about beryllium reactors, but, by asking open-ended questions, he prompts the crew to solve the problem themselves. (If you Galaxy Quest devotees aren't familiar with this scene, that's because it didn't make the final cut of the movie. But it should have!)
